Returns & Exchanges
Due to the perishable nature of our products, we prioritize food safety and cannot accept returns on food items; however, we are committed to ensuring you love your bowl and will replace any damaged or incorrect orders within 14 days of delivery.
Check Your Delivery
Upon receiving your package, please inspect the contents for any signs of damage or missing ramen kits or accessories.
Document Issues
If your order is damaged or incorrect, take clear photos of the items and the shipping label as proof for our quality assurance team.
Contact Support
Email our support team with your order number and the photos of your package to initiate a claim for a replacement or store credit.
Resolution Process
Once your claim is reviewed, we will ship out a fresh replacement order at no additional cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing